Shipping policy
Thank you for shopping with Ruhani Chai. We aim to deliver your orders safely and on time. Please read the details below to understand how shipping and delivery work for our store.
Shipping Methods Available
We offer standard shipping for all orders and express shipping for faster delivery.
-
Standard Shipping: Delivered within [3-7 days]
-
Express Shipping: Delivered within [1-2 days]
Express shipping charges are additional and will be calculated during checkout.
Shipping Costs
Shipping costs are calculated based on order value and delivery location.
-
Orders [above 500 shipping cost free]
-
Orders below this amount will have standard shipping charges applied.
Express shipping will incur extra charges: [express shipping also available 1-2 days shipping cost will be extra]
Order Processing Time
All orders are processed within 1–2 days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Tracking Information
Once your order has been dispatched, we will share tracking details via email or SMS. You can use the tracking link to monitor the delivery status of your order.
Delivery Delays
Although we make every effort to ensure timely delivery, unforeseen circumstances such as courier delays, weather conditions, festivals, or public holidays may cause delays. In such situations, we appreciate your patience and understanding.
Delivery Issues
If you experience any issues—such as damaged products, incorrect items, or missing shipments—please contact us within 48 hours with order details and photos. We will investigate and assist with a resolution.
International Shipping
[International shipping applicable]
Delivery times and charges for international orders may vary based on country and courier service. Customers are responsible for customs duties and taxes in their respective countries.