Terms of service

Welcome to Ruhani Chai. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our platform.

1. Account Terms

To place an order, you may be required to create an account. You agree to provide accurate, current, and complete information, and to update it promptly if changes occur. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

2. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) and are subject to change without prior notice. We reserve the right to correct pricing errors at any time. Payments must be made through the approved payment methods displayed on our website. Orders will only be processed upon successful payment confirmation.

3. Product Descriptions

We strive to provide accurate and detailed product descriptions. However, slight variations in color, flavor, or appearance may occur due to manufacturing and packaging processes. We do not warrant that product descriptions or other content are entirely accurate, complete, or error-free.

4. Order Acceptance

Placement of an order does not guarantee our acceptance. We reserve the right to refuse or cancel an order at our discretion, including cases of incorrect pricing, stock unavailability, or suspected fraudulent activity. You will be notified via email or phone if your order is declined or canceled.

5. Shipping and Delivery

Orders are typically dispatched within 1-2 business days after payment confirmation. Delivery times may vary based on location, courier service, and external factors beyond our control. Risk of loss passes to the customer upon dispatch. Tracking details will be provided whenever possible.

6. Returns and Refunds

Due to the perishable nature of our products, we follow a strict no-refund and no-return policy. However, if the product received is damaged, incorrect, or defective, you may contact us at ruhanichai0007@gmail.com within 2 business days of delivery with supporting photos, and we will assess the issue for a possible resolution.

7. Prohibited Uses

You agree not to use our website for:

  • Unlawful activities

  • Uploading malicious code

  • Attempting to breach security systems

  • Collecting personal information of other users

  • Reselling or distributing products purchased from us without authorization

Violation of these terms may result in termination of service and potential legal action.

8. Limitation of Liability

Ruhani Chai shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services or products. This includes, but is not limited to, loss of profits, data, or personal injury arising out of the use of our website or products.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Haryana, India.

10. Contact Information

For questions regarding these Terms of Service, you may contact us at:
ruhanichai0007@gmail.com